Return and Exchange Policy


How can I exchange an item?

You are welcome to exchange an item if there is an issue with the size or sharpness. Simply email us at with the details and we’ll initiate the exchange process as per your preferences. Please note return policy terms will also be applied to exchanges.


How do I return an item?

To request a return, simply email us and our team will guide you through the process.


What is your returns policy? Do you charge a restocking fee?

If you find yourself unsatisfied with the products you received, don’t worry. You can request a return by submitting a support ticket. Detailed instructions about returns are provided through return merchandise authorization (RMA) and are subject to RMA approval. Please note that items sent back without prior RMA approval may not be accepted. All return requests must be submitted within 14 days of product delivery. Once an RMA is issued, the products must reach us in their original condition within 14 days. For a return to be processed, it must include all original boxes, packing materials, parts, components, and pieces. Refunds requested for returns are subject to a 15% restocking fee, which does not apply to returns for exchange. Additionally, all associated shipping fees are non-refundable. Please be aware that we do not provide return labels for returns or exchanges.


What if my order is returned by the carrier?

Should your order be returned by the carrier due to an incorrectly provided address, refusal, receiver unavailability, or unclaimed package, you will be responsible for the associated shipping fees to reship the order. If you prefer a refund for a package returned by the carrier, a 15% restocking fee will apply, and shipping costs are non-refundable. International customers should note that refusing a package due to customs and/or brokerage fees, or any other reason, may render you ineligible for a refund or reshipment.


Can I return a custom made item?

Custom made products, as you may know, cannot be restocked. The industry standard for customized items generally adheres to a strict no-return and no-refund policy, except for items that are unusable. Unusable items encompass damaged or defective products such as broken or cracked blade or handle. Items with production quality flaws cannot be refunded but might be eligible for a discount or refund. Should you receive an order with unusable items, please contact us within 7 days of receiving your order. We require photographic evidence of the unusable items before issuing any credits.


What should I do if I receive a damaged, defective, or incorrect product?

In the event of damaged, defective, or incorrect products, please report the issue within 7 days of delivery. We will require photographic evidence for any problems with your order. Problems reported after this period may not qualify for replacements or refunds.


What should I do if I receive the incorrect product?

If you receive the wrong product, please notify us within 7 days of receiving your order. We may request the incorrect item to be returned to us at our expense. Failure to return the item may result in a charge. You can contact us by emailing us at

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